Terms and conditions

Prices

Prices shown are in euro, vat included. Prices in dollars and Great Britain Pounds are approximate. Payment will take place in euro. Currency exchange will be done by paypal circuit for paypal payments and bank circuit for bank wire transfers.

Minimum order

All orders are subject to a minimum order quantity of 20,00 EUR of merchandise. The system will accept orders with an inferior amount, but ideegeniali reserves the right to accept or refuse them later.

Warranty

All articles are covered by 12 month warranty. A 24 months warranty may apply to you, depending on the country. A non compliant product may be repaired (where possible) or replaced (if available) without charge. Signalation of non conformity must be produced in written form within 60 days from discovery. Warranty is declined in case of non proper use or abuse or hack of the good purchased.

Complaints

After 10 working days from the date of receiving goods, any right to complain about the received goods decades. Any complaint must be produced in written form.

Complaints

After 10 working days from the date of receiving goods, any right to complain about the received goods decades. Any complaint must be produced in written form.

Returns

We can only accept returns of unopened kits and products, within 14 days of receipt. Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. RMAs are required for returns, contact us before returning any package!

Privacy

We collect personal informations of customers with the sole scope of shipping purchased goods. We will not share this information with third parties. You'll have access to stored information and can modify or delete them anytime you like.